It's hard to believe
but, this month, Legacy celebrates 13
years in business. It's been a
wild ride at times. Remember the
financial downturn of 2008-2009?
Ouch! I'm sure we all cringe when
we think of those Spartan times.
Many companies like ours
folded up - there were even those who
said we should consider doing the same.
But...here we are.
Then, my mind goes back
to 2005, when we started this crazy
company. Vince and I were
convinced that creating a superior
product for our clients and focusing on
customer service would be the road to
success. In an industry that has
often settled for the "good enough", we
knew it would be difficult and, at
times, it has been.
We wrote our own audit
software, took on some fearsome projects
and adapted as we went along. The
one thing we never did was back down on
our commitment to live up to our quality
and customer service standards.
As Vince says, "If we
make a client work, we've failed to do
When you trust a company
to interact with your policyholders and
agents, you expect them to do the job as
you would do the job. I can
honestly say that we've tried to live up
to that expectation.
Exciting things are
happening at Legacy in 2018. I
can't reveal the details right now but,
it's big and it's going to be great for
you and for us. Soon, I'll be
letting you know of some enhancements to
our service that have been in the works
for the past year or so. So,
buckle up! 2018 is going to be
We're grateful for the
honor of traveling with you.
For Vince and our staff,
Myles Bancroft, APA, ALCM